Using Concept Maps to Integrate Results from a Cognitive Task Analysis of System Development

Hoffman, Robert R. and Neville, Kelly and Fowlkes, Jennifer (2006) Using Concept Maps to Integrate Results from a Cognitive Task Analysis of System Development. In: Concept Maps: Theory, Methodology, Technology. Proc. of the Second Int. Conference on Concept Mapping. Universidad de Costa Rica, San José, Costa Rica, pp. 612-620. ISBN 9977-15-148-2

PDF - Published Version
Download (1MB) | Preview
Official URL:


A case can be made that the current US system for procuring large-scale information technologies is partly responsible for resulting in systems that are user-hostile, when they should be human-centered (Hoffman & Elm, 2006). Systems for both training and decision aiding cause automation surprises and create a need for kluges and work-arounds. A cognitive task analysis of systems development was conducted in which a number of highly experienced program developers and managers were interviewed, to identify factors contributing to current high rates of systems development failure and to determine ways in which the principles and methods of cognitive systems engineering might be integrated into systems development. Results of the analysis were depicted in Concept Maps that provide a broad overview of procurement. Concept Maps are used to identify and characterize system development activities, challenges, and strategies. The results affirm the claim that current systems development frameworks and methods are incompatible with known principles of human-centered computing and cognitive systems engineering. Looking ahead, the Concept Maps will be used as a springboard for creating new approaches to procurement, including the representation of system requirements, and the development of new systems to support development teams in achieving and maintaining common ground and addressing challenges of creating human-centered systems for complex cognitive domains.

Item Type: Book Section
Uncontrolled Keywords: Paper, CMC2006
Subjects: L Education > L Education (General)
Q Science > QA Mathematics > QA76 Computer software
Depositing User: Mr. Ernest Prats
Date Deposited: 24 Aug 2012 10:09
Last Modified: 03 Oct 2012 20:29

Actions (login required)

View Item View Item